You can request deletion of your personal data at any time. This applies to WhatsApp conversation history, phone numbers, order and delivery records, and any other personal information collected through TOLA, WSE, or our other services.
What data we may hold about you
- WhatsApp phone number and conversation history (if you've messaged a TOLA-powered business)
- Name and email address (if provided during a purchase, e.g. WSE)
- Order and delivery records tied to a purchase
- Business information (if you operate a TOLA tenant account)
How to request deletion
Send us a request using either method below, including the phone number or email address associated with your data so we can locate and remove it.
What happens next
We'll confirm receipt of your request within 2 business days, verify the data belongs to you, and complete the deletion within 14 business days. You'll receive a confirmation once it's done.
Some records may be retained briefly where required by law (for example, payment records for tax/accounting purposes), but will not be used for any other purpose and will be deleted once that legal retention period ends.
Related
For more on how we handle your data generally, see our Privacy Policy and Terms of Service.