Data Processing

This Data Processing and WhatsApp Usage Notice applies to BotForge Technologies, a registered Nigerian software and AI automation business. It explains how we may process data through websites, WhatsApp Business Platform tools, AI-assisted systems, cloud databases, workflow software, and related automation services.

1. Purpose of Processing

BotForge Technologies processes data for legitimate business and service-related purposes, including:

• responding to customer inquiries, support requests, and service questions;
• managing leads, follow-ups, order-related communication, bookings, and business workflows;
• helping businesses improve response speed, customer communication, and operational consistency;
• configuring, testing, monitoring, and improving AI-powered automation systems;
• maintaining records for support, analytics, quality control, security, and service improvement.

2. Types of Data Processed

Depending on how a user or client interacts with our systems, data may include names, phone numbers, WhatsApp messages, email addresses, business inquiries, order details voluntarily provided by users, appointment information, customer preferences, support conversations, website form entries, analytics records, and workflow activity logs.

3. WhatsApp Business Platform Usage

Where applicable, messages may be processed through WhatsApp Business Platform tools, approved messaging infrastructure, and connected automation workflows. These systems may support message routing, customer support, lead qualification, follow-up reminders, order communication, and other business communication tasks.

Businesses using our systems are expected to comply with applicable WhatsApp Business Platform policies, Meta policies, consent requirements, opt-out expectations, and relevant data protection obligations.

4. AI-Assisted Processing

AI systems may assist with message classification, draft responses, conversation routing, lead scoring, workflow triggers, customer support suggestions, and business communication tasks. AI-generated responses may be reviewed, configured, or limited depending on the specific service setup.

AI assistant names used in our marketing or product demonstrations are fictional representations of software capabilities and should not be interpreted as human employees.

5. Storage and Access

Conversation and workflow data may be stored in secure cloud platforms, databases, automation tools, analytics systems, or internal records required to operate and maintain our services. Access is limited to authorized personnel, systems, or service providers that reasonably need access to deliver, maintain, secure, or improve the service.

6. Service Providers and Data Sharing

We do not sell message data or customer communication records. Data may pass through necessary service providers involved in hosting, cloud infrastructure, database storage, workflow automation, messaging delivery, analytics, security, or technical support.

7. Security Measures

We apply reasonable technical and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or inappropriate disclosure. These measures may include access controls, platform-level security settings, secure account practices, role-based access, and responsible operational procedures.

8. Retention of Processing Records

Data is retained only for as long as reasonably necessary for service delivery, customer support, business operations, legal obligations, security, audit, troubleshooting, analytics, and legitimate administrative purposes.

9. Opt-Out and User Requests

Users may request correction, access, or deletion of relevant personal information, subject to legal, operational, security, and contractual requirements. WhatsApp users may also request to stop receiving messages through the relevant business communication channel.

10. Business Identity