How BotForge Technologies handles personal data, WhatsApp communication, AI automation records, and business information.
Company Identity: This Privacy Policy applies to BotForge Technologies, a registered Nigerian software and AI automation business focused on WhatsApp-based communication systems, workflow automation, web design, and business software solutions.
BotForge Technologies respects your privacy and is committed to protecting personal information handled through our websites, WhatsApp communication, AI automation tools, business software products, and related services.
Simple summary: We collect only the information reasonably needed to respond to inquiries, deliver automation services, support customers, secure our systems, and improve our products. We do not sell personal data.
We use collected information to respond to inquiries, provide customer support, operate AI-powered communication systems, automate business workflows, manage client relationships, improve our software products, troubleshoot technical issues, secure our platforms, and comply with lawful business obligations.
Our products may use the WhatsApp Business Platform and AI-powered systems to process messages, generate automated responses, qualify leads, support customer communication, send follow-up messages, and manage business workflows. Automated responses are used to improve response speed and operational efficiency, not to misrepresent fictional AI assistants as human employees.
Data may be stored using secure cloud platforms, internal databases, messaging tools, and automation infrastructure. We apply reasonable administrative, technical, and operational safeguards to reduce unauthorized access, misuse, disclosure, alteration, or loss of information.
We do not sell personal data. We may use trusted service providers only where necessary to deliver our services, including cloud hosting, database management, analytics, automation, messaging, email delivery, payment, and customer support infrastructure. These providers are used only for operational purposes connected to our services.
We keep information only for as long as reasonably necessary for business, legal, operational, support, audit, security, and service-improvement purposes. Where information is no longer required, we may delete, anonymize, or securely archive it.
You may contact us to request access, correction, update, or deletion of information associated with you, subject to legal, security, fraud-prevention, and operational requirements. You may also request that we stop sending non-essential communications.
Our websites may use cookies, pixels, analytics tools, or similar technologies to understand traffic, improve user experience, measure marketing performance, and secure our services. You may adjust browser settings to limit cookies, although some website features may not function properly.
Our services may interact with third-party platforms such as WhatsApp, Meta, Google, cloud hosting providers, payment providers, and automation tools. Your use of those platforms may also be governed by their own privacy policies and terms.
For privacy requests, data questions, or service-related concerns, contact BotForge Technologies using the details below.